Experience
IT support, systems administration, endpoint management, automation and customer-focused troubleshooting.
Microsoft 365PowerShellIntuneCybersecurityService Management
Work Experience
IT Support Engineer
Forest Garden LTD · Internal IT Team
Apr 2026 – Jul 2026
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Worked in a small internal IT team across systems administration, endpoint management, cybersecurity and end-user support.
- Supported Microsoft 365, Active Directory, Exchange, Teams, SharePoint and DocuWare.
- Managed starters/leavers, licensing, permissions, Intune and mobile device management.
- Led a Microsoft Defender improvement project and investigated security alerts.
- Developed PowerShell scripts and Intune deployments to automate routine work.
- Maintained servers, business-critical systems, Windows/Android/Apple devices and Freshservice documentation.
- Supported phishing awareness training and helped evaluate Jira Service Management.
IT Assistant
Feridax (1957) Ltd · Internal IT Team
Oct 2025 – Feb 2026
+
Sole IT support person alongside the Head of IT in a small team.
- Managed Microsoft 365/Azure accounts, permissions, Exchange, SharePoint, Teams and Conditional Access.
- Supported Business Central, Magento, Zebra printers, scanners, plotters and 3D printers.
- Created and maintained a web scraper to pull product data into a database.
- Used PowerShell for Microsoft 365 administration and automation.
- Managed HESK, clocking systems and a detailed OneNote knowledge base.
NOC Engineer
Telent Technology Services LTD
Apr 2025 – Sep 2025
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Monitored and supported critical infrastructure for clients in a Network Operations Centre.
- Monitored network performance and responded to alerts and incidents.
- Used SolarWinds, SCOM and Squared Up to maintain system health.
- Processed Active Directory and Microsoft 365 user setups and leavers.
- Managed incidents and service requests through ServiceNow while meeting SLAs.
1st Line & 2nd Line Support Engineer
OGL Computer / Wavenet Ltd
May 2022 – Mar 2025
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Started in 1st Line and promoted to 2nd Line Engineer in 2024.
- Provided first and second-line support across hardware, software and networks.
- Supported Microsoft 365, accounts, permissions, printers, scanners, mobile devices and backups.
- Created documentation and knowledge base articles and used remote support tools.
- Managed incidents and service requests against agreed response times.
IT Support Engineer
Cloud Top Technology
Sep 2021 – Feb 2022
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Client-facing placement focused on Microsoft 365, DNS, device setup and customer support.
- Set up Microsoft 365 tenants, users, licences, shared mailboxes and SharePoint/Teams.
- Configured DNS and MFA and assisted with Office/device setup.
- Researched technical topics and presented findings within deadlines.
Work Experience
OGL Computers
Jun 2017
+
Early IT work experience including testing a complaints system, helping train staff, stock checks and shadowing first-line support calls.
Technical Skills
Microsoft & Cloud
Microsoft 365AzureIntuneExchangeSharePointTeams
Automation & Scripting
PowerShellJavaScriptHTMLCSSWeb scraping
Support & Infrastructure
Active DirectoryNetworkingMDMServiceNowFreshservice
Security & Documentation
Microsoft DefenderMFAConditional AccessPhishing awarenessKnowledge bases