Curriculum Vitae
George Harper · IT Support / Systems / Technical Support
Professional Statement
A dedicated and hardworking professional with over 6 years of hands-on experience in delivering high-quality support and resolving complex issues for customers and colleagues. Starting from entry-level and progressing to more advanced support roles through consistent effort and a willingness to learn, I’ve developed strong skills in problem-solving, clear communication, building good working relationships, and creating useful documentation.
Career History
IT Support Engineer · Forest Garden LTD
Apr 2026 – Jul 2026
−
Microsoft 365, Active Directory, Exchange, Teams, SharePoint, DocuWare, Intune, Defender, PowerShell, device lifecycle, server maintenance, phishing awareness, Freshservice and Jira Service Management evaluation.
IT Assistant · Feridax (1957) Ltd
Oct 2025 – Feb 2026
+
Microsoft 365/Azure, Business Central, Magento, MDM/Intune, Exchange, SharePoint, Teams, hardware support, web scraping, PowerShell, HESK and knowledge management.
NOC Engineer · Telent Technology Services LTD
Apr 2025 – Sep 2025
+
Network monitoring, incident response, Active Directory, Microsoft 365, SolarWinds, SCOM, Squared Up and ServiceNow.
1st / 2nd Line Support Engineer · OGL Computer / Wavenet
May 2022 – Mar 2025
+
End-user support, hardware/software/network troubleshooting, Microsoft 365, account management, documentation, remote support, printers, mobile devices and backups.
IT Support Engineer · Cloud Top Technology
Sep 2021 – Feb 2022
+
Microsoft 365 tenants, DNS, shared mailboxes, SharePoint, Teams, device setup, MFA and client support.
Education
HNC Computing (July 2021, Pass) · OCR Level 3 Cambridge Technical Extended Diploma in IT (August 2020, DDM) · OCR Level 2 Cambridge Technical Diploma in IT (June 2018, Distinction) · 5 GCSEs including English and Maths plus BTEC Sport.